Frequently Asked Questions and Terms & Conditions

Below is a list of frequently asked questions. If you are unable to find an answer to your question here, then please email us at thefudgeshop@hotmail.co.uk or ring us on 01497 821529, and we will do our best to help.
 
Postage and Delivery
How long does delivery take?
We aim to send your order within 24 hours and will send it by Royal Mail 1st class. We would expect you to receive your goods within 2-4 working days of placing your order, unless we advise otherwise. If you have not received your order within 10 working days, please contact us immediately by e-mail or telephone.
 
How much is postage?
Postage and packaging is £2.50 per box of fudge.
 
Where do you deliver to?
At present we only accept orders from the United Kingdom.
 
Payment
What method of payment do you accept?
We accept payment via Paypal, you can either pay using your Paypal account or use a debit/credit card.
 
Do you keep my credit card details?
We do not hold credit card details, and never pass them on to anyone else.
 
Orders
How do I place an order?
Enjoy browsing through our shop, and click the 'Add to Cart' button.  This will open a new page at Paypal, and you can either click 'continue shopping' or if you are finished then click 'check out' or 'check out with Paypal' and follow the instructions.
  
Returns and Refunds
What if I want to return an item?
At The Fudge Shop we value your custom and want you to be absolutely delighted with your purchases. If you are in any way dissatisfied with the quality of the products supplied, you should let us know within 7 days of receipt of the goods, preferably by emailing thefudgeshop@hotmail.co.uk We will normally ask you to return the goods, together with their original packaging, for either a replacement or a refund. If you have any other complaints regarding the quality of our service you can contact us by mail, telephone or email.
 
General Questions
Do you have a shop?

Yes, we have a shop in Hay On Wye, on the border between Wales and England. We carry a wider range of sweets, fudge and chocolates in the shop than we are able to online, and if you are in the area, it is well worth a visit.

Does the fudge contain nuts?

All fudges may contain nuts or nut traces.

Please enjoy shopping with The Fudge Shop, and let us know if you have any questions.

 
Use of Website
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Fudge Shop's relationship with you in relation to this website.
The term 'The Fudge Shop' or 'us' or 'we' refers to the owner of the website whose registered office is Glandulas, Llanafan Fawr, Builth Wells, Powys. Our company registration number is 4641709 and our VAT number is GB549 5728 94. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without The Fudge Shop's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.    
 
Prices and Payment
The prices for goods displayed for sale on this site are in GB pounds sterling and inclusive of VAT at the current rate. Postage and packaging will be charged in addition to the cost of the goods unless otherwise stated. We accept payment through Paypal. 
Upon payment, Paypal will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. You will also receive a transaction ID with this confirmation, which will be required for any correspondence. This will create a legally binding contract between us. We are not able to supply customers outside the UK at present.

Delivery
We aim to despatch your order within 24 hours of receiving payment authorisation. We would expect you to receive your goods within 2-3 working days of order confirmation, unless we advise otherwise. If you have not received your order within 10 working days, please contact us immediately by e-mail or telephone.

Returns and Damages
Under distance selling regulations, you have the legal right to cancel your order within 7 days from the date you received the goods. You must advise us before returning any goods (by e-mail) to obtain a returns reference number. Goods must be returned to us in their original condition and packaging. The Fudge Shop is not responsible for any items lost or damaged during return and you are responsible for the cost of returning the items. We will refund the cost of the goods in full within 30 days of cancellation.
We take the utmost care in packaging our products securely and check all items carefully before we send them. If however, your goods are damaged, please contact us as soon as possible and we will be able to discuss with you the options available to resolve the matter.

General Information
The Fudge Shop makes every effort to ensure the accuracy of images, descriptions and measurements; however, due to photographic limitations and different computer screens/settings, variations will occur. The products we sell are hand made, and as such will vary in size, shape and colour and therefore goods received may vary from the photograph shown.

Security
We have taken care to ensure that this website is as secure as possible. Credit and debit card transactions are made through Paypal, and no details are held by us, and will not be given to or held by any third party.