Frequently asked questions

How long does delivery take?


We process all orders as soon as possible (within 5 working days). We will send it by Royal Mail 1st class. We would expect you to receive your goods within 2-4 working days of posting your order, unless we advise otherwise. If you have not received your order within 10 working days, please contact us immediately by e-mail or telephone.




What if I want to return an item?


At The Fudge Shop we value your custom and want you to be absolutely delighted with your purchases. If you are in any way dissatisfied with the quality of the products supplied, you should let us know within 7 days of receipt of the goods, preferably by emailing thefudgeshop@hotmail.co.uk We will normally ask you to return the goods, together with their original packaging, for either a replacement or a refund. If you have any other complaints regarding the quality of our service you can contact us by mail, telephone or email.




What methods of payment are accepted?


We accept payments online via Paypal or by Credit and Debit card.




Do you have a shop?


Yes, we have a shop in Hay on Wye, on the border between Wales and England. We carry a wide range of sweets, fudge and chocolates in the shop than we are able to online, and if you are in the area, it is well worth a visit.




How much is postage?


Postage and packaging is £4.95 for all orders, so the more you buy, the more you save!




What are the fudge ingredients?


Fudge ingredients: sugar, skimmed milk & cream powder, butter, vegetable fat, raisins, walnuts, pecans, chocolate, cocoa, mixed spice, coffee, cherries, currants, almonds, toffee (sugar, glucose syrup, Sweetened Condensed Milk (Milk, Sugar), Palm Oil (RSPO Segregated), Butter Oil (Milk), Natural Flavouring, Processing Aid: Wax Coating (Carnauba Wax E903, Veg Oil), honeycomb (Sugar, vegetable fat (palm), whey (from milk), cocoa, rice flour, glazing agents: emulsifier: sunflower lecithin; glazing agents: gums arabic, shellac; Centre (23%)(sugar, glucose, sodium bicarbonate)), Turkish delight (Glucose syrup, sugar, water, cocoa butter, cocoa mass, modified maize starch, dried skimmed MILK, whey permeate powder (from MILK), gelling agent (pectin), palm oil, MILK fat, colours (beetroot red, carotenes), emulsifier (E442), firming agent (E509), flavourings.), digestive biscuits (Flour (55%) (Wheat Flour, Calcium, Iron, Niacin, Thiamin), Vegetable Oil (Palm), Wholemeal Wheat Flour (16%), Sugar, Raising Agents (Sodium Bicarbonate, Malic Acid, Ammonium Bicarbonate), Partially Inverted Sugar Syrup, Salt) corn syrup, potassium sorbate, salt, flavourings, colourings.

All our fudge is suitable for Vegetarians.





How can we help?

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The Fudge Shop

The Craft Centre

Oxford Road

Hay-on-Wye

Powys

HR3 5DG

Tel: 01497 821529

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